h333 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how h333 ("h333", "we", "us", "our") collects, uses, stores, discloses, and protects the personal data of users ("User", "Player", "you") who access or use the h333 platform at https://h333.one ("Platform").

h333 is committed to protecting the privacy of all players on its Platform, including users across Pakistan. We process personal data only for legitimate, specified purposes and in accordance with this Policy and applicable data protection principles.

By registering an account on h333, making a deposit, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, you should not use the h333 Platform.

This Policy should be read in conjunction with h333's Terms & Conditions and Responsible Gaming policy, each of which is incorporated by reference.

2. Data Controller

h333 acts as the data controller in respect of personal data collected through the Platform. As data controller, h333 determines the purposes for which and the means by which personal data is processed.

For any questions relating to data protection or to exercise your rights under this Policy, you may contact h333 at: [email protected]

3. Personal Data We Collect

h333 collects the following categories of personal data in connection with your use of the Platform:

Identity Data:

• Full legal name;
• Date of birth;
• National identity number (CNIC) or passport number, where provided for KYC verification;
• Copies of government-issued identification documents submitted for KYC purposes.

Contact Data:

• Email address;
• Mobile phone number;
• Residential address (where provided for KYC or correspondence purposes).

Financial Data:

• Deposit and withdrawal transaction records;
• Payment method identifiers (e.g., JazzCash account reference, Easypaisa mobile number, bank account name — not full card or account numbers);
• PKR account balance and transaction history on h333.

Technical & Usage Data:

• IP address and approximate geolocation derived from IP;
• Device type, browser type, and operating system;
• Pages visited, time spent on Platform, clickstream data;
• Login timestamps and session duration;
• Betting and gaming activity logs.

Communications Data:

• Records of communications between you and h333 support, including live chat transcripts and support email exchanges;
• Marketing communication preferences.

4. How We Collect Your Data

h333 collects personal data through the following means:

• Direct submission: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, or contacting h333 support;
• Automated collection: Technical and usage data collected automatically via cookies, server logs, and similar technologies when you access the Platform;
• Third-party sources: Identity and fraud-check data received from KYC verification service providers and payment processors in connection with account verification and transaction processing.

5. How We Use Your Personal Data

h333 uses your personal data for the following purposes:

• Account management: To register your account, verify your identity, and manage your ongoing relationship with h333;
• Payment processing: To process PKR deposits and withdrawals via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and USDT, and to comply with anti-money laundering (AML) requirements;
• Platform delivery: To provide access to sports betting, live casino, slots, and other games on h333;
• Customer support: To respond to enquiries, complaints, and responsible gaming requests;
• Regulatory compliance: To meet KYC, AML, and other applicable legal obligations;
• Fraud prevention & security: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, and other prohibited conduct on h333;
• Responsible gaming: To monitor player activity for signs of problem gambling and to administer self-exclusion, deposit limits, and other responsible gaming measures;
• Marketing: To send promotional communications about h333 offers, bonuses, and products where you have provided consent. You may withdraw this consent at any time;
• Platform improvement: To analyse usage data and improve the h333 Platform's performance, features, and user experience.

6. Legal Basis for Processing

h333 processes personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between h333 and you (account management, payment processing, game delivery);
• Legal obligation: Processing required to comply with applicable legal requirements including KYC, AML, and responsible gaming regulations;
• Legitimate interests: Processing for fraud prevention, platform security, and analytics, where these interests are not overridden by your privacy rights;
• Consent: Processing for marketing communications, where you have provided explicit consent. Consent may be withdrawn at any time without affecting processing carried out prior to withdrawal.

7. Data Sharing & Disclosure

h333 does not sell your personal data to third parties. h333 may share your personal data with the following categories of recipients only to the extent necessary for the stated purpose:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and USDT network operators, solely to process your transactions;
• KYC and AML service providers: Third-party identity verification and fraud-check providers used to fulfil h333's regulatory obligations;
• Technology infrastructure providers: Cloud hosting, server, and software providers who process data on h333's behalf under strict data processing agreements;
• Game providers: Licensed game content suppliers whose games are hosted on the h333 Platform may receive session-level technical data necessary to deliver gameplay;
• Legal and regulatory authorities: Where h333 is required by applicable law, court order, or regulatory direction to disclose personal data.

All third parties who process personal data on h333's behalf are contractually required to maintain appropriate security standards and to process data only for the specified purpose.

8. Cookies & Tracking Technologies

h333 uses cookies and similar technologies to operate and improve the Platform. The categories of cookies used by h333 include:

• Strictly necessary cookies: Required to operate core Platform functionality including account login sessions and security features. These cannot be disabled.
• Performance & analytics cookies: Used to collect aggregated information about how players use h333, which pages are visited most frequently, and where errors occur. This data is used to improve Platform performance.
• Preference cookies: Used to remember your Platform settings and preferences to improve your experience on return visits.

h333 does not deploy third-party advertising or retargeting cookies. You may manage cookie preferences through your browser settings, though disabling strictly necessary cookies may impair Platform functionality.

9. Data Retention

h333 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account and identity data: Retained for the duration of the account relationship and for a minimum period of five (5) years following account closure, as required for AML compliance;
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction;
• Support communications: Retained for two (2) years from the date of the communication;
• Technical and usage data: Retained for up to twelve (12) months in identifiable form, after which it may be retained in anonymised, aggregated form for longer periods.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised.

10. Data Security

h333 implements appropriate technical and organisational security measures to protect personal data against unauthorised access, loss, destruction, or disclosure. Security measures in place at h333 include:

• SSL/TLS encryption for all data in transit between your device and h333 servers;
• Encryption of sensitive personal data at rest on h333 infrastructure;
• Role-based access controls limiting staff access to personal data to those with a legitimate operational need;
• Regular security assessments and penetration testing of the h333 Platform;
• Two-factor authentication (2FA) available for all player accounts and mandated for h333 administrative staff.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights, h333 will notify affected users in accordance with applicable requirements.

11. Your Data Rights

Subject to applicable law and verification of your identity, you have the following rights in respect of your personal data held by h333:

• Right of access: You may request a copy of the personal data h333 holds about you;
• Right to rectification: You may request correction of inaccurate or incomplete personal data;
• Right to erasure: You may request deletion of your personal data, subject to h333's legal retention obligations (e.g., AML record-keeping requirements);
• Right to restrict processing: You may request that h333 restrict the processing of your personal data in certain circumstances;
• Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request a machine-readable copy of your data;
• Right to withdraw consent: Where processing is based on consent (e.g., marketing communications), you may withdraw consent at any time without affecting prior processing;
• Right to object: You may object to processing based on legitimate interests where you believe your rights and interests override those of h333.

To exercise any of these rights, contact h333 at: [email protected]. h333 will respond to verified requests within a reasonable timeframe and no later than 30 days.

12. Children and Minors

h333 does not knowingly collect personal data from individuals under the age of 18. Access to the h333 Platform is strictly prohibited for minors. If h333 discovers that personal data has been collected from a person under 18, that data will be deleted immediately and the associated account will be closed. 18+

If you believe that a minor has registered an account on h333 or that h333 has inadvertently collected data from a minor, please contact h333 immediately at [email protected].

13. Changes to This Privacy Policy

h333 reserves the right to update or modify this Privacy Policy at any time. We will publish the revised Policy on this page with an updated "Last Updated" date. Where changes are material, h333 will notify registered users via email or on-platform notification.

Your continued use of the h333 Platform following publication of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or h333's data practices, please contact us at:

• Email: [email protected]
• Response time: h333 aims to respond to all privacy-related enquiries within 5 business days.

This Privacy Policy was last reviewed and updated in June 2026.